SHIPPING INFORMATION

How long does shipping take?

Each brand on our marketplace sets its own shipping timelines and rates.

Estimated shipping times and costs are listed on each product page and confirmed again at checkout.

International Shipping

Orders shipped outside of Canada and the United States may take up to 8 weeks to arrive.

International orders cannot be cancelled once placed.

Customers are responsible for any applicable customs duties, taxes, or import fees.

What does “Pre-Order” mean?

Items marked [PRE-ORDER] are handmade or produced after an order is placed.

These products require extended production time prior to shipping.

Estimated production and shipping timelines are clearly listed on the product page and displayed in your cart at checkout.

Has my order shipped?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Please note: Due to varying production methods across brands, some items—particularly handmade pieces—may take up to 3 weeks to ship.

If your order exceeds its estimated shipping time-frame, please contact us at [support email] so our team can assist.

How much is shipping?

Shipping costs vary by brand.

All applicable shipping fees are displayed on the product page and in your cart before checkout.

Will I receive a tracking number?

Yes. All orders include tracking details, which will be sent via email once your order ships.